
FAQs 2
Product – related
What are the main materials of the products?
Our products have a wide variety of materials. The entire series of seashell pearl products are made of natural seashell pearls, presenting a unique luster and texture. The hardware accessories include 18K gold, 925 silver, and copper alloy, meeting the needs of different customers for materials. The inlaid items use colored gemstones and zirconia, which are dazzling. In addition, our high – quality jewelry such as the domestically uniquely developed seashell akoya pearls and Shima Aji Marabe pearls are all exquisitely crafted from high – quality raw materials.
Are there many product styles?
There is a rich variety of styles. They cover various styles such as simple and fashionable, retro and elegant, and gorgeous and grand. Whether for daily wear or special occasions, you can find suitable styles. The product categories include earrings, necklaces, rings, etc., meeting your dressing needs from head to finger.
How is the product quality guaranteed?
We have a strict quality control system from raw material procurement to production and processing, and then to finished product inspection. All products go through multiple inspection procedures to ensure they meet high – quality standards. Moreover, we are an outstanding enterprise rated by the Gem Association of China. We always adhere to the tenet of “Quality First, Integrity Worldwide” and are committed to providing high – quality products for customers.
Shipping – related
How long is the shipping time?
After receiving your order and confirming that the payment has been received, regular in – stock products will be shipped within 48 hours. For customized products, due to processes such as design and plate – making, the shipping time is usually 7 – 15 working days. The specific time will be determined through communication with you according to the complexity of the order.
Which express delivery service is used?
We cooperate with many well – known express delivery companies and the default is SF Express to ensure that products can be delivered to you quickly and safely. If you have a specified express delivery service, you can make a note when placing an order or contact our customer service for communication.
How to track the logistics information after shipping?
After the order is shipped, we will promptly send you the logistics tracking number and the query link. You can enter the tracking number on the official website of the express delivery company or through the mobile APP to query the logistics status and keep track of the transportation of the goods in real – time.
Didn’t find the answer you were looking for?
If you don’t find the answer you need on the FAQ page, please contact us at the following locations. Our Client Server team will be happy to assist you with any questions.
CONTACT US